NICE TO MEET YOU

I'm Elizabeth Franklin

"Reviving the Art of Luxury Retail"

With over 20 years at the helm of iconic luxury houses including Tiffany & Co., Burberry, Balmain, and Louis Vuitton, I've witnessed firsthand how traditional retail expertise has eroded in recent years. The constant turnover of management has created a critical gap in knowledge transfer, leaving many talented retail professionals without the guidance they deserve.

My mission is clear: to preserve and share the authentic art of luxury retail that I've cultivated over two decades. I'm committed to teaching what corporate training often misses and what high-turnover management can no longer effectively pass on – the real-world skills that transform good retail professionals into exceptional ones.

As a leader and coach, I specialize in:
- Reviving traditional luxury retail excellence
- Building resilient client relationships
- Developing high-performing teams that last
- Teaching the nuanced skills that drive sustainable success

I don't just train – I pass on a legacy of luxury retail expertise.

Why I Do It

After 20 years of managing retail teams, I’ve discovered that coaching others to success is the most fulfilling part of my journey. There’s something truly special about watching individuals grow and flourish in their roles. However, I’ve noticed that even the most prestigious luxury companies often lack relevant training resources that genuinely develop luxury retail skills. I want to change that.

By offering these courses, I aim to reach beyond my teams and create a supportive environment where everyone in the industry can learn, grow, and shine.